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OTTAWA — Canada Post senior leaders provided an update Thursday, Oct. 22, on the corporation’s work to continue delivering postal service to Canadians.
Speaking at Canada Post’s annual public meeting, president and CEO Doug Ettinger said the corporation recognizes the importance of securing the future of the postal service at what he called a critical moment for all Canadians.
“At a time when the country is flexing its sovereignty by banding together, breaking down internal barriers and building a stronger future, having an organization like Canada Post is invaluable – an organization that can reach across the country and help pull it closer together.”
While the corporation admits significant work remains, senior leaders outlined early signs of progress as Canada Post implements the changes needed to modernize its operations, respond to the changing needs of Canadians and businesses and improve its financial position.
The move to community mailboxes
Nearly four million addresses with door-to-door delivery will move to community mailboxes over the coming years. The corporation says this will improve the security of mail and parcels while reducing delivery costs. The first of these addresses – in Sept-Îles, Que., and Winnipeg, Man. – started receiving mail at community mailboxes earlier this week.
To help Canadians prepare for the changes, the corporation says it has launched an online tool that lets customers with door-to-door delivery enter their postal code to see when their area is scheduled for conversion to a community mailbox. The tool will be updated with more precise timing as schedules are finalized, the corporation says.
Customers with door-to-door delivery will continue to receive advance notice and communication throughout the process and before any changes are made, Canada Post assures customers. Canada Post offers a free Delivery Accommodation Program to help residential customers with functional limitations continue to access their mail.
Modernizing the post office network
Canada Post says it is starting modernization efforts with reviews of largely urban areas while maintaining a commitment to protect services for rural, remote and Indigenous communities. Each review follows a multi-step process that includes community feedback, market assessments and communications with municipalities and stakeholders, the corporation says.
Posters in select post offices invite customers to complete a short online survey about the services they use, need and want in their local post offices. Additional communities will be included as this initiative expands across the country over time.
New services and support for Canadians and small businesses
Canada Post’s new and enhanced services include weekend parcel delivery and more convenient ways to return items. The corporation is also expanding the services available through its retail network, including greater access to financial services as well as parcel pickup and drop-off through alternative retail models.
Canada Post says it recognizes that amid tariff uncertainty and global trade challenges, small businesses are under enormous pressure. Canada Post says it is offering shipping discounts, competitive pricing and marketing and e-commerce solutions to help businesses reach customers and grow.
Financial update
While Canada Post’s loss before tax in the first half of 2026 was $482 million, the corporation saw early signs of business recovery in the second quarter as customer confidence improved, according to the press release. Parcels revenue grew by 20.7 per cent in the second quarter, compared to the same period of 2025. Operating costs also declined by $119 million compared to the second quarter of the prior year, according to the report.
“The corporation continues to face significant financial challenges, but we are turning the corner, and an important journey has begun. It will take time, but we are building a more financially sustainable partner for Canadians and a stronger Canada Post,” said chief financial officer Rindala El-Hage.
